Return Policy


RETURN POLICY

Our return policy lasts 30 days from the date you receive the product ( IE sign over from your local postal service) . If 30 days have gone by since, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a refund(moneyback), your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please do note that return postage fees will not be covered by us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund(moneyback) base on the criteria stated above. We do recommend emailing our support team for full inquiry details.

Please take note, for the wrong ordering of sizes, please take a photo as proof that it is in good condition but the size is not right. We will also require a receipt or proof of purchase, and we will send you a new one. Please do note that the postage/shipping fees for the new item will not be covered by us. There will not be a refund(moneyback) for the wrong ordering of sizes.

For Order Return enquires, please email support@one-happenstance.com

CANCELLATION POLICY

Upon purchase of your order, you will have up to 24 hours to cancel your order. We will provide full refund if you cancel your order within 24 hours. However if 24 hours has passed since you made the order, you will have to wait for your parcel to arrive before you can return them to us.

REFUND POLICY

If you are approved, then your refund(moneyback) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your payment merchant.

LATE OR MISSING REFUNDS

If you haven’t received a refund(moneyback) yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund(moneyback) is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@one-happenstance.com.
If you need more information that is not listed here you can contact us at support@one-happenstance.com :)